WEBINAR ON DEMAND
Duration: 1 hour

Salt River Project (SRP) provides power and water to more than two million people in the Phoenix, AZ, valley. Recognizing that its legacy Customer Information System (CIS) no longer provided the flexibility it needed to deliver the best customer service, SRP initiated a Customer Modernization Program. SRP partnered with delaware to lead the implementation of SAP’s S/4HANA on RISE with SAP Service Cloud 2.0. 

This webinar will explore how the need to better serve its customers drove SRP’s migration to the cloud. Representatives from SAP, delaware and SRP will discuss the integration process, sharing insights around the implementation process and lessons learned along the way. You’ll learn:

• How SAP’s S/4HANA Cloud has been tailored to support the financial and operational needs of energy providers.
• How SRP applied key learnings from other utilities to its integration program.
• Key takeaways from the Salt River Project integration.

SPEAKERS

Maureen Bolen
Chief Revenue Officer
Delaware North America
​

Jennifer Baldwin
Utilities Industry Advisor
SAP
 

Jim Tiedmann
Director, Market Insights & Analytics
Salt River Project (SRP)
 

Gibbons Saint Paul
Director of Customer Modernization
Salt River Project (SRP)